![]() We encourage you to engage with the resources available, communicate your needs, and thrive alongside us. We're dedicated to providing a stellar experience with Metallic, regardless of the size of your business. Customer success is tied to your bottom line as it helps you reduce churn rates, improve renewal and satisfaction, and, therefore, boost revenue. Stay Connected: Whether it's through our community or direct contact, staying in touch ensures you’re always making the most of Metallic.Introduction Call (for eligible customers): If your plan includes a dedicated CSM, they will reach out to schedule an introduction call to discuss your goals and questions.Check Your Welcome Email: Important contact details and resources are included in your welcome email.Continuous Support: For any queries, feedback, or suggestions, don’t hesitate to reach out to us via this platform to Engage with Your Success Resources? □.Efficient Onboarding: Utilize our videos, documentation, and community posts to onboard at your pace, effectively and efficiently. ![]() Tailored Guidance: Regardless of your plan, our resources are designed to offer advice specific to your objectives, ensuring optimal use of our platform.The next step was to then systematically redesign and reengineer the customer journeys at scale. Whether you're self-onboarding using our extensive resources or interacting with our team, our goal is to understand your unique needs and assist you in making the most out of Metallic. The common language achieved could then be used to broaden the customer-experience transformation across multiple parts of the organization. While not every customer will have a dedicated Customer Success Manager (CSM), every one of you is important to us. ![]() Why Engage with Your Customer Success Resources? □ Empower them to make decisions and give approval, and draft a journey implementation team to do the work. Our commitment is to make your journey to our platform both seamless and enriching. Learn how to create a customer journey map, what elements to include, and how to validate it with your customers. Hello and a heartfelt welcome to each one of you! We're thrilled to have you as part of the Commvault Cloud family. A customer journey map is a visual tool that helps you define your customers’ needs, problems and engagement with your brand. Welcome to the Commvault Cloud Family! □
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